Fair Use Policy

1. Purpose

This Fair Use Policy outlines the acceptable use of our free tier website performance testing service. We provide this service to help website owners and developers test and improve their website performance. To ensure fair access for all users and maintain service quality, we have established these guidelines.

2. Global Hourly Limits

Our free tier operates under a shared global hourly limit to manage infrastructure costs and ensure fair access for all users:

• Hourly Limit: The free tier has a combined hourly limit of 1,000 test runs shared across all free users
• Reset Period: The limit resets at the beginning of each hour
• Fair Distribution: We reserve the right to implement per-user limits if abuse is detected

When the global limit is reached, users will need to wait until the next hour or upgrade to a Premium plan for unlimited access.

3. Prohibited Activities

The following activities are strictly prohibited and may result in immediate account suspension or termination:

• Multiple Accounts: Creating multiple accounts to circumvent rate limits or gain unfair advantage
• Automated Abuse: Using bots, scripts, or automated tools to submit excessive test requests
• Service Disruption: Attempting to overload, disrupt, or interfere with our service infrastructure
• Testing Unauthorized URLs: Testing websites you do not own or have explicit permission to test
• Malicious Content: Testing URLs that contain malware, phishing, or other harmful content
• Circumvention: Attempting to bypass rate limits, authentication, or other security measures
• API Abuse: Directly accessing our APIs in ways not intended by the service

4. Account Suspension and Termination

We reserve the right to suspend or terminate accounts that violate this Fair Use Policy:

• First Violation: Warning and temporary suspension (24-72 hours)
• Second Violation: Extended suspension (7-30 days)
• Severe or Repeated Violations: Permanent account termination without notice

We may take immediate action without warning for severe violations that threaten service integrity or other users.

5. Detection and Monitoring

We employ various methods to detect policy violations:

• Automated monitoring of usage patterns
• IP address and fingerprint analysis
• Account behavior correlation
• Manual review of suspicious activity

6. Premium Alternative

For users who require more testing capacity, we offer Premium plans that include:

• Unlimited performance tests
• Priority processing
• Additional testing locations
• Advanced configuration options
• Dedicated support

Visit our pricing page to learn more about Premium plans.

7. Appeals Process

If you believe your account was suspended in error, you may appeal by contacting our support team. Please include:

• Your account email address
• Explanation of your usage
• Any relevant context or evidence

Appeals are reviewed within 5 business days. Our decision is final.

8. Policy Updates

We reserve the right to modify this Fair Use Policy at any time. Significant changes will be communicated through our website or email. Continued use of the service after changes constitutes acceptance of the updated policy.

9. Contact

For questions about this Fair Use Policy or to report abuse, please contact us through our support channels.